Returns & Exchanges
We want you to feel confident and stylish in your Alani Nu apparel, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that all items must be in their original condition to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number along with your shipping zip code to begin the process.
Select Your Preference
Choose whether you would like to exchange your item for a different size or receive a refund to your original payment method.
Print and Pack
Download your prepaid shipping label, securely pack your items in the original packaging, and attach the label to the outside of the box.
Drop Off and Track
Take your package to the nearest authorized shipping location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing